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The Essentials of Customer Service - 2020 Kit
5 Jun 2020 at 6:50am
The Essentials of Customer Service? 2020 Kit brings together the latest information, coverage of important developments, and expert commentary to help with your Customer Service related decisions.

The following kit content will help you get the most out of your Customer Service search:2020 Magic Quadrant for Business Intelligence and Analytics PlatformsThinkJar: Six Transformational Customer Service TrendsCognitive Search for InsuranceTop Five Trends at the Terminal

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The Essentials of Sales - 2020 Kit
5 Jun 2020 at 6:50am
The Essentials of Sales ? 2020 Kit brings together the latest information, coverage of important developments, and expert commentary to help with your Sales related decisions.

The following kit content will help you get the most out of your Sales research:Optimizing the Customer Experience: A B2B Marketer's GuideThinking Differently About Supply Chain PlanningFREE REPORT: Initial Impact of COVID-19 on Amazon SellersThe Total Economic Impact of Jornaya Activate

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The Expert Guide to Picking a Search Provider for Salesforce Users
5 Jun 2020 at 12:00am

Internet search engines and e-commerce channels have made people accustomed to search engines that deliver without fail almost every time. For them, the same experience is the norm now.

A cognitive engine seamlessly integrates with your Salesforce org and supplies the missing pieces to make search in this beloved CRM tool more powerful than ever before.

It improves the search function and adds an array of features that drive up usability. This guide explains what you should look for while choosing a search provider for Salesforce.

Key Takeaways 

How to enhance your Salesforce Search

What should you look for in a search solution

What kind of apps can enrich your Salesforce experience



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Your Guide to Unleashing the Complete Power of Your Salesforce Service Console
5 Jun 2020 at 12:00am

Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce, customer service agents have seen an increase of 34% productivity.” If you’re deploying Service Cloud to manage your workflows for your support team – congratulations! You’ve made a good decision to up your support game. It’s time you want to extend its capabilities by integrating intelligent answers and insights into it.

In this eBook, we will cover how you can turbocharge your customer support and get all the answers within your Salesforce Service Console. If those takeaways sound like your goals, this eBook is definitely for you. Download it and get started!

Key Takeaways 

How cognitive search can overcome limitations of standard search capabilities

Strategies to turbocharge Salesforce standard search with AI and ML

How cognitive search empowers agents with answers within their console



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Sales Mumbo Jumbo
5 Jun 2020 at 12:00am

Let’s cut the Mumbo Jumbo – 

Does a Rainmaker actually makes it rain?

How do you expect a prospect to share his true needs without trusting you?

How do you stay on the customer minds long enough to influence the action you need?

Why cold calling, in and of itself, is not the problem…

These buzzwords seem to be the flavour of the day, floating around on social media and preceded by a number the higher the better. This book is a composition of reading material which helps to throw light on the terms used.



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#RapidResponse: How to Make Your Marketing Stay Relevant During Uncertain Times
4 Jun 2020 at 12:00am

Learn how marketing experts from ON24, NetLine, Demandbase and SAP quickly respond to current events and keep their campaigns relevant, in the short and long term.

You’ll learn:

Do’s and Don’ts for crisis communications How to pivot your marketing plans, overnight Tactics to create and deliver informative content fast Tips to adjust internal expectations for a new marketing normal How to keep your brand empathetic and customer-centric through it all

Let’s keep calm, and keep marketing on -- watch now!



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How Mobile Messaging is Transforming Insurance CX
4 Jun 2020 at 12:00am

The insurance industry has well and truly woken up to the need for customer experience (CX) transformation. Now insurers are turning to mobile messaging as a critical channel for engaging prospects and customers.

How mobile messaging adds value when email and mobile apps can’t How SMS, MMS and interactive RCS messaging are transforming CX 3 huge messaging opportunities: claims, underwriting and customer safety Examples of empathetic messaging moments for insurance customers What you need to look for in a messaging partner

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The 2020 Magic Quadrant for SIEM
4 Jun 2020 at 12:00am

Thousands of organizations around the world use Splunk as their SIEM for security monitoring, advanced threat detection, incident investigation and forensics, incident response, SOC automation and a wide range of security analytics and operations use cases.

Download your complimentary copy of the report to find out why.

Gartner disclaimer: Gartner, Inc., 2020 Magic Quadrant for Security Information and Event Management, Kelly M. Kavanagh, Toby Bussa, Gorka Sadowski. 18 February 2020. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Splunk. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.”



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The R/Evolution of Work (online)
3 Jun 2020 at 8:05am

Cultivating and Refining an Enviable Digital Workplace

Work is changing. Gartner predicts that 48% of employees will work remotely at least part of the time after the
COVID-19 pandemic, compared to 30% pre-pandemic. And these numbers are likely to continue to grow.

Be a part of this important discussion and walk away with fresh ideas and new tools you can implement in your
workplace.

During this free online event you’ll learn:

How to spark innovation within your organization How traditional enterprise architectures limit the power of employees The role of platforms such as Office 365, and where they fall short And more...

Offered Free by: CMSWire Engage



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ON24 Webinar Benchmarks Report 2020 - EMEA
3 Jun 2020 at 12:00am

Webinars have become the most powerful tool for creating the kinds of engaging digital experiences that audiences love. But what are the key elements that go into creating a successful webinar?

Download the ON24 Webinar Benchmarks Report 2020 and get a high-level look at the best practices that make webinars great. Based on benchmarks from over 20,000 events over the past year, download this report to learn:

This report includes:

Best days and times to promote and run webinars Most popular interactive tools Registrant to attendee conversion stats On-demand viewing metrics

Download now



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