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Analysis of the Samsung VD and LG Display WOLED supply deals
1 Aug 2023 at 12:00am

Rumors surrounding LG Display supplying White Organic Light-Emitting Diode (WOLED) panels to Samsung Visual Display (VD) first started circulating in the TV industry back in April 2021. In fact, negotiations about the so-called “first WOLED deal” had begun between two manufacturers for Samsung VD’s 2022 OLED TV line-up at that time for the first time.



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Transform to Thrive in the New CX Economy
24 May 2023 at 12:00am

It is time for CX leaders to think differently. Delivering memorable customer experiences is more than just sending an e-mail to a customer or answering their queries when they call. 70% of Customer Experience (CX) leaders in Asia Pacific place a high importance to personalisation. The new CX economy requires organisations to meet the customers where they are and on their terms. It requires a proactive approach to reach out to the customers before they initiate an interaction, rather than the traditional, reactive customer engagements of the past. Technologies such as AI and Analytics are becoming more important than ever, as are methods including processes to deepen understanding of customer conversations and journeys. Enterprises have to understand how customers are behaving and what is driving that behaviour, and understand their journeys.It is time for CX leaders to think differently. Delivering memorable customer experiences is more than just sending an e-mail to a customer or answering their queries when they call. 70% of Customer Experience (CX) leaders in Asia Pacific place a high importance to personalisation. The new CX economy requires organisations to meet the customers where they are and on their terms. It requires a proactive approach to reach out to the customers before they initiate an interaction, rather than the traditional, reactive customer engagements of the past. Technologies such as AI and Analytics are becoming more important than ever, as are methods including processes to deepen understanding of customer conversations and journeys. Enterprises have to understand how customers are behaving and what is driving that behaviour, and understand their journeys.

Audrey William, Principal Advisor at Ecosystm, will outline what APAC CX leaders need to do to push the boundaries in CX delivery through the application of people, processes and technologies.

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TiVo's Walt Horstman Examines Media Buying Strategies in Uncertain Economic T...
28 Mar 2023 at 12:00am

The good news is that advertising agencies and corporate brand managers now have access to an unprecedented amount of data that can be analyzed as well as sophisticated tools that contribute to more accurate and effective targeting and message development. 
 
BizTechReports caught up with Walt Horstman, senior vice president of monetization at TiVo, to learn more about the strategies that can be leveraged to successfully navigate the complex media landscape during an economic downturn. 

Here is an excerpt of what he had to say.
 



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Display driver IC demand
7 Feb 2023 at 12:00am

After surging growth in the past two years, the DDIC market is facing a sharp decline in 2022. According to Omdia’s latest forecast in Display Driver IC Market Tracker, the total demand forecast for DDIC in 2022 is expected to decrease by 12% YoY, reaching 7.8 billion units. Demand for all the main applications is declining this year, including notebook PCs, monitors, tablets, LCD TVs, and smartphones. Large -sized DDIC demand, which accounts for 70% of total DDIC demand, will decline by 12% YoY, of which LCD TV demand will decline by 12%. In the small and medium-sized DDIC category, smartphone demand (including both LCD and AMOLED displays) is forecast to decrease by 17%, and the overall demand for small and medium-sized DDIC will decline by 12% YoY.



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Key Trends from the Smart Home Market
2 Feb 2023 at 12:00am

ADT receives important investment boost from State Farm and Google State Farm has announced it will invest a total of $1.5bn in ADT in a move designed to increase cross-selling opportunities between both companies. As a result of this deal, the insurer will own approximately 15% of the security provider. State Farm has also committed to supporting the development of ADT’s product and marketing strategy as well as the creation of a new integrated smart home offering that will combine ADT’s security portfolio with other important smart home solutions such as smoke and leak detectors designed to improve risk mitigation.

Meanwhile, Google has also decided to expand its existing partnership with ADT and commit an additional $150m to support several sales and marketing initiatives such as product development and employee training. In 2020, Google made a strategic move in the residential security market with the acquisition of a 6% stake in ADT via a $450m equity investment.

Omdia believes this new capital inflow from State Farm and Google will significantly boost ADT’s growth potential in the smart home industry, enabling the company to expand beyond smart security as its primary use case while adding greater value to its commercial proposition. Moreover, the renewed partnerships will allow the three companies to develop new business synergies, strengthen their respective brands, and gain access to a larger customer base, which will therefore promote more substantial cross-selling opportunities.



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Improving in-building coverage (Part 2)
24 Oct 2022 at 12:00am

This is Part 2 of our 2 part conversation on improving in-building coverage with the Safer Buildings Coalition (SBC).

We dig a little deeper into improving in-building coverage, with clarification on the jurisdiction and authorities for in-building standards, we cover who is paying for these systems and what funds are available for these, and we touch on some of the new and upcoming requirements for in-building coverage.

We're joined again by Dennis J. Burns, Director of Public Safety at ADRF and the President of the Safer Buildings Coalition Board of Directors.

Connect with Dennis on LinkedIn here: https://www.linkedin.com/in/dennisjburns1962/

Find out more about the Safer Building Coalition here: https://www.saferbuildings.org/

Find out more about ADRF here: https://adrftech.com/

Have a topic you’d like to discuss on the show? Interested in joining as a guest?

Get in touch with us at critcommscircle@omdia.com



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Collaboration and Flexibility in Challenging Times
23 Oct 2022 at 12:00am

Highlights from Enterprise Connect 2022 sessions, with key takeaways and advice on how to plan for the new world of work

Topics include:

A Glimpse of the Future of Work More Ways to Connect & Fewer Coding Demands — the Future of Customer Experience Is Your Office Ready for Return-to-Office And more...

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Thoughtful Orchestration of Call Center Locations Emerge as UX Differentiator...
18 Jul 2022 at 12:00am

In the mature and saturated wireless sector, opportunities for differentiation are increasingly rare. Many wireless providers see the benefit in developing a deeper understanding of customer needs to increase the level of service across the organization.

Unsurprisingly, the required combination of tools and service points to hit benchmarks for best practices is not a one-size-fits-all solution. Most providers, however, would benefit from two general principles: 1) keeping customer service representatives (CSRs) geographically close to the subscribers they are going to support; and 2) equipping CSRs with as much operational and technical information as possible to create a context that will allow them to quickly address any issues subscribers may have with service in their region. This high level of connection and context creates a precious opportunity to elevate the user experience.



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2021 to be the Year of Programmatic Advertising for Pay TV and Network Servic...
30 Aug 2021 at 12:00am

An overwhelming majority (87.4%) of network service provider executives agree that programmatic advertising delivered through smart/connected TVs and/or customer premises equipment (such as set-top boxes) will be an important source of revenue for network service providers and pay TV operators in Europe. These are among the findings of a recent BTR-100 survey of senior executives with European communications service providers across the full array of delivery mediums. The project was commissioned by Hoppr, an innovative startup that is introducing new interactive, programmatic technologies and business models to advertisers, brands and network service providers.

“The uptake of Connected TVs by consumers across Europe through the pandemic year of 2020 has created an intelligent infrastructure that allows pay TV operators and network service providers to deliver highly targeted messages to connected-home audiences in an automated manner,” says Cyril Daoud, CEO of Hoppr.



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Exploring the Impact of COVID-19 on Customer Behavior
2 Apr 2021 at 12:00am

Remote work has created a paradigm shift, which is both fascinating and frustrating, especially when it comes to forecasting and workforce management.



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